Shipping costs

Domestic deliveries (Germany):
DHL parcel 4.95€
From an order value of 50€ We deliver with DHL parcel free of charge.

Deliveries abroad:

Austria, France, Belgium, Netherlands and Luxembourg:
DHL Parcel International 9.00€
From an order value of 99€ We deliver free of charge with DHL International.

Delivery times
Germany within 1-3 days

Austria, France, Belgium, Netherlands and Luxembourg within 2-5 days.

 
Return process:

You can return the products within 14 days of receipt.

You bear the direct costs of returning the goods.

We recommend that you send your return as an insured parcel.

Please also ensure that the shipping packaging is proper.

• You can return your order within 14 days of receipt
• Please return the goods unworn in their original packaging
• Please also include the delivery note or a note with your full name and order number in the return shipment.
• Engraved jewelry is excluded, no returns of engraved items.

Send your return to the following address:

Dkeniz by Erik Juwelier
Am Plärrer 27
90443 Nuremberg
Germany

We do not currently offer free returns.