Privacy policy
Privacy Policy
Responsible for data processing is:
Seher Erik
Am Plärrer 27
90443 Nuremberg
info@dkeniz.com
Phone: 0911/261385
We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we will inform you in detail about the handling of your data.
1. Access data and hosting
You can visit our website without providing any personal information. Each time a website is called up, the web server automatically saves a so-called server log file, which contains e.g. the name of the requested file, your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our overriding legitimate interests in a correct presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.
2. Data processing for contract processing and contacting
2.1 Data processing for contract processing
For the purpose of contract processing (including inquiries about and processing of any existing warranty and non-performance claims as well as any statutory updating obligations) in accordance with Art. 6 Paragraph 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, since in these cases we need the data to process the contract and we cannot send the order without providing it. Which data is collected can be seen from the respective input forms.
Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been completed, your data will be restricted for further processing and deleted after the tax and commercial retention periods in accordance with Article 6 Paragraph 1 Sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Article 6 paragraph 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.
2.2 Customer account
If you have given your consent to this in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or via a function provided for this purpose in the customer account. After your customer account has been deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 lit which we inform you in this declaration.2.3 Establishing contact
As part of customer communication, we collect personal data to process your inquiries in accordance with Article 6 (1) sentence 1 lit. b GDPR if You tell us this when you contact us (e.g.via contact form or e-mail) Mandatory fields are marked as such, since in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 lit about which we inform you in this statement.
3. Data processing for the purpose of shipping processing
In order to fulfill the contract in accordance with Article 6 (1) sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of the goods ordered t16>
4. Data processing for payment processing
When processing payments in our online shop, we work together with these partners: technical service providers, banks, payment service providers.
4.1 Data processing for transaction processing
Each Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract in accordance with Article 6 (1) sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. The data protection declaration of the respective payment service provider applies in this respect.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this data protection declaration.
4.2 Data processing for the purpose of Fraud prevention and the optimization of our payment processes
If necessary, we give our service providers additional data that they, together with the data necessary for processing the payment, as our processors, for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR, this serves to protect our legitimate interests in our protection against fraud and in efficient payment management, which override our interests in the weighing of interests.
4.3 Identity and credit check Choice of Klarna payment services
Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you opt for the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna ) decide, we will forward your data to Klarna as part of payment and contract processing in accordance with Article 6 (1) sentence 1 lit. b) GDPR. This data is transmitted so that Klarna can create an invoice for the invoice processing you require and carry out an identity and credit check. Please understand that we can only offer you the respective Klarna payment method if this is possible based on the results of the credit check. Detailed information on this and on the credit agencies used can be found in Klarna's data protection information .
5. Promotion by email
5.1 E-mail newsletter with registration and newsletter tracking
If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After you have unsubscribed, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 lit is permitted by law and about which we inform you in this statement.
We would like to point out that we evaluate your user behavior when sending the newsletter. For this purpose, we also analyze how you use our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).
For this evaluation, the e-mails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels), which are stored on our website. For the evaluations, we link in particular the following "newsletter data"
- the page from which the page was requested (so-called referrer URL),
- the date and time of the call,
- the description of the type of web browser used,
- the IP address of the requesting computer,
- the e-mail address,
- the Date and time of registration and confirmation
and the single-pixel technologies with your email address or your IP address and possibly a unique ID. Links contained in the newsletter may also contain this ID.
If you do not wish to receive newsletter tracking, you can unsubscribe from the newsletter at any time - as described above.
The information will be stored for as long as you have subscribed to the newsletter.
5.2 Newsletter dispatch
The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this data protection declaration.
Our service providers are based and/or use servers in the USA. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
5.3 Sending of evaluation requests by e-mail
If you have given us your express consent to this during or after your order in accordance with Article 6 Paragraph 1 Sentence 1 lit we use your e-mail address to ask you to rate your order using the rating system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the review request.
The review requests may also be processed by our service provider Trusted Shops GmbH Subbelrather Str. 15C, 50823 Cologne (Trusted Shops).
As part of sending review requests, we receive information on the respective status from Trusted Shops (e.g. whether the review request has been sent and whether it has arrived). This is done in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR to fulfill our legitimate interest in receiving information about the review invitations in order to make optimizations based on this, as well as to fulfill Trusted Shops’ legitimate interest in being able to offer this service.
We are jointly responsible with Trusted Shops for sending review requests and for collecting and displaying review and status information.
As part of the joint responsibility between us and Trusted Shops GmbH, please contact Trusted Shops GmbH with data protection issues and to assert your rights. You can find their contact options here. Further information on data protection can be found under the following link here. Irrespective of this, you can always contact us using the contact option described in this data protection declaration. If necessary, your request will then be forwarded to the other person responsible for an answer.
6. Cookies and other technologies
6.1 General information
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information and information about your use of our website (e.g. information about the contents of the shopping cart). Within the framework of a weighing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Article 6 (1) sentence 1 lit. f GDPR.
We also use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.
The cookie settings for your browser can be found under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies in accordance with Article 6 (1) sentence 1 lit. a GDPR, you can revoke your consent at any time revoked by sending a message to the contact option described in the data protection declaration. Alternatively, you can also access the following link: www.dkeniz.de. If cookies are not accepted, the functionality of our website may be restricted.
6.2 Cookiebot Consent Management Platform
We use Cookiebot on our website to inform you about the cookies and other technologies that we use on our website and your consent, if required obtain, manage and document the processing of your personal data by these technologies. This is according to Art. 6 Para. 1 S. 1 lit.c GDPR to fulfill our legal obligation in accordance with Art. 7 Para. 1 GDPR, to be able to prove your consent to the processing of your personal data, to which we are subject. Cookiebot is an offer from Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark, which processes your data on our behalf.
After submitting your cookie declaration on our website, the Cookiebot web server saves your anonymized IP address, date and time of your declaration, browser information, the URL from which the declaration was sent, information about your consent behavior and an anonymous random key. In addition, a cookie is used that contains the information about your consent behavior and the key. Your data will be deleted after twelve months unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 lit we will inform you in this statement.
7. Use of cookies and other technologies for web analysis and advertising purposes
If you have given your consent in accordance with Article 6 Paragraph 1 Sentence 1 lit. a GDPR, we use the following cookies and other technologies on our website third party providers. After the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your revocation options in the "Cookies and other technologies" section. See each technology for more information, including how we work with each vendor. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.
7.1 Use of Google services for web analysis and advertising purposes
We use the following technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before it is stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be sent to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing takes place on the basis of an agreement concluded between jointly responsible persons for the respective technology in accordance with Art. 26 DSGVO. Further information about data processing by Google can be found in the Google Privacy Policy.
Google Analytics
For the purpose of website analysis, Google Analytics data (IP address, time of the visit, device and browser information as well as information on your use of our website) are automatically collected and stored, from which user profiles are created using pseudonyms. Cookies can be used. In principle, your IP address will not be merged with other Google data.The data is processed on the basis of an agreement on order processing by Google
For the purpose of optimizing the marketing of our website, we have activated the data release settings for "Google products and services" . This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. Data release to Google as part of these data release settings is based on an additional agreement between those responsible. We have no influence on the subsequent data processing by Google.
To create and carry out tests, we also use the extension function of Google Analytics Google Optimize.
For the purpose of optimized We use the so-called user ID function to market our website. With the help of this function, we can assign a unique, permanent ID to your interaction data for one or more sessions on our online presence and thus analyze your user behavior across devices and sessions.
The extension function of Google Analytics Google Signals enables so-called "cross-device tracking". If your Internet-enabled devices are linked to your Google account and you have activated the "Personalized advertising" setting in your Google account, Google can create reports on your usage behavior (in particular the number of users across devices), even if you change your device. We do not process personal data in this respect; we only receive statistics based on Google Signals.
For web analysis and advertising purposes, the so-called DoubleClick cookie enables your browser to be recognized when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website use.
Google Ads
For advertising purposes in Google search results and on third-party websites, When you visit our website, the so-called Google remarketing cookie is set, which is automatically generated by collecting and processing data (IP address, time of visit, device and browser information and information about your use of our website) and enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. Any further data processing will only take place if you have activated the "Personalized advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
For website analysis and event tracking, we measure via the Google Ads Conversion Tracking Your subsequent usage behavior if you came to our website via a Google Ads advertisement. Cookies can be used for this and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) can be recorded, from which pseudonyms are used Usage profiles are created.
Google Maps
For the visual representation of geographic information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, and transmits it to Google and then processed by Google.We have no influence on this subsequent data processing
Google reCAPTCHA
For the purpose of protecting against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information on your use of our website) and uses so-called JavaScript and cookies to analyze your use of our website. In addition, other cookies stored by Google services in your browser are evaluated. There is no reading or storage of personal data from the input fields of the respective form.
7.2 Use of Facebook services for web analysis and advertising purposes
Use of Facebook pixels
We use the Facebook pixel as part of the technologies presented below from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). With the Facebook pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) are automatically collected and stored, from which using User profiles are created from pseudonyms. As part of the so-called extended data comparison, hashed information is also collected and stored for comparison purposes, with which individuals can be identified (e.g. names, e-mail addresses and telephone numbers). For this purpose, when you visit our website, a cookie is automatically set by the Facebook pixel, which automatically enables your browser to be recognized when you visit other websites by means of a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.
The Facebook (by Meta) technologies automatically collected information about your use of our website is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. If we are responsible for data transmission to the USA, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in the privacy policy of Facebook (by Meta).
Facebook Analytics
As part of Facebook Analytics, statistics on visitor activity on our website are generated from the data collected with the Facebook pixel about your use of our website. The data processing takes place on the basis of an agreement on order processing by Facebook (by Meta). Your analysis serves to optimally display and market our website.
Facebook Ads
We use Facebook Ads to promote this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR.The joint responsibility is limited to the collection of the data and its transmission to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this.
We operate on the basis of the statistics on visitor activities on our website created via Facebook Pixel via Facebook Custom Audience group-based advertising on Facebook (by meta), by determining the characteristics of each target group. As part of the extended data comparison (see above) that takes place to determine the respective target group, Facebook (by Meta) acts as our processor.
On the basis of the pseudonymous cookie ID set by the Facebook pixel and the data collected about your usage behavior on our website, we operate personalized advertising via Facebook pixel Remarketing.
7.3 Other providers of web analysis and online marketing services
Use of Hotjar for web analysis
For the purpose of website analysis, data (IP Address, time of visit, device and browser information as well as information on your use of our website) are collected and stored, from which user profiles are created using pseudonyms. Cookies can be used. The pseudonymised usage profiles are not merged with personal data about the bearer of the pseudonym without a separate, express consent. Hotjar works for us on our behalf.
8. Social Media
Our online presence on Facebook (by Meta), Instagram (by Meta), Youtube, Pinterest
If you have given your consent to this in accordance with Article 6 Paragraph 1 Sentence 1 lit DSGVO have given to the respective social media operator, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles will be created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this. For detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your rights in this regard and setting options for protecting your privacy, please refer to the data protection notices of the providers linked below. If you still need help in this regard, you can contact us.
Facebook (by Meta) is an offer from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there . The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.Data processing when visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
Instagram (by Meta) is an offer from Meta Platforms Ireland Ltd ., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually sent to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
YouTube is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
Pinterest is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
9. Contact options and your rights
9.1 Your rights
As the person concerned, you have the following rights:
- according to Art. 15 GDPR, the right to information about To request your personal data processed by us;
- according to Art. 16 GDPR, the right to immediately demand the correction of incorrect or incomplete personal data stored by us;
- according to Art. 17 GDPR, the Right to request the deletion of your personal data stored by us, unless further processing
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- is necessary for reasons of public interest or
- to assert, exercise or defend legal claims;
- according to Art. 18 DSGVO the right to restrict the processing of your personal to request data if
- the accuracy of the data is disputed by you;
- the processing is unlawful but you refuse to delete it;
- we no longer need the data , but you need it to assert, exercise or defend legal claims or
- you have objected to the processing in accordance with Art. 21 GDPR;
- in accordance with Art.20 DSGVO the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible;
- according to Art. 77 DSGVO the right to to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.
| Right of objection Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you only have a right to object if there are reasons that arise from your particular situation. After you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. This does not apply if the processing for direct marketing purposes. Then we will no longer process your personal data for this purpose. |
9.2 Contact options
For questions about the collection, processing or use of your personal data , for information, correction, restriction or deletion of data as well as revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.
Privacy declaration created with the Trusted Shops legal copywriter in cooperation with FÖHLISCH Rechtsanwälte.
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